Sometimes shit happens.
Maybe the bottle showed up busted. Maybe we sent the wrong scent. Maybe the mail carrier treated your package like it owed ’em money.
Whatever happened, here’s how we handle it.
Opened Beard Oil
Because beard oil is a personal-care product, we generally can’t accept returns on bottles that have been opened, used, or tampered with.
Once it’s been on somebody’s beard, we ain’t putting it back on the shelf.
Unopened & Unused
If your order is unopened, unused, and still in its original condition, contact us within 14 days of delivery.
If the return is approved, we’ll send you instructions on what to do next.
Please don’t just mail stuff back without talking to us first.
Wrong Item?
If we screwed up and sent you the wrong product, that one’s on us.
Send us your order number and a couple clear photos so we can see what showed up, and we’ll work on getting it fixed.
Damaged or Leaking
If your package arrives looking like it went twelve rounds with a pissed-off raccoon, take photos before tossing anything.
Send us:
- Your order number
- Photos of the damaged product
- Photos of the packaging
- A quick description of what happened
We’ll review it and figure out the best way to make it right.
Don’t Like the Scent?
We get it. Noses are weird.
One man’s “damn, that smells good” is another man’s “what the hell is that?”
Because fragrance preference is personal, we can’t offer returns or refunds on an opened product simply because the scent wasn’t your thing.
Check those scent notes before ordering, boys.
Refunds
If a refund is approved, it’ll be sent back to your original payment method.
Banks and card companies sometimes take a few extra days to get their shit together, so the refund may not show immediately.
Return Shipping
Unless we sent the wrong item or your order arrived damaged because of something on our end, return shipping is the customer’s responsibility.
Original shipping costs are generally non-refundable.
Need Help?
If something ain’t right, Shoot the Shit with us through the Contact page and include your order number.
We’re a small business run by real people, and we’d rather have a chance to fix a problem than have you sitting around cussing at a bottle of beard oil.
Bearded Hillbilly Co.
Backroad scents for backwoods beards.